Code Accelerator Marketplace Payment, Refund & Customisation Policy

This Payment, Refund & Customisation Policy governs the purchase, use, support, customisation, and refund process for products developed and sold by Market Webforge through the HubSpot Marketplace. 

By purchasing, downloading, accessing, or using our products, you agree to the terms outlined below. 

1. Purchases Through HubSpot Marketplace

 All purchases of Code Accelerator Marketplace products are processed through the HubSpot Marketplace. 

HubSpot and its authorised payment providers are responsible for processing payments, managing transaction security, collecting applicable taxes, and handling payment transactions. 

Code Accelerator Marketplace does not directly store, process, or have access to your complete payment information. 

2. Product Delivery

Upon successful purchase, products will be delivered through the HubSpot Marketplace and made available within your HubSpot account.

Customers are responsible for reviewing the product description, features, compatibility requirements, and documentation before making a purchase. 

3. Product Licensing

Purchasing a product grants you a non-exclusive license to use the product in accordance with the applicable HubSpot Marketplace licensing terms. 

Unless otherwise stated, customers may not: 

• Resell the product.
• Redistribute product files.
• Share source files outside their organisation.
• Publish the product as their own work.
• Copy, reproduce, or distribute the product for commercial resale.

4. Product Support

We are committed to helping customers successfully implement and use our products. 

Standard product support may include: 

• Installation assistance
• Setup guidance
• Product troubleshooting
• Bug investigation
• Compatibility-related assistance
• Product usage guidance

Standard support does not include: 

• Custom development
• New feature requests
• Custom design changes
• Third-party integrations
• Website implementation services
• CRM consulting services
• HubSpot onboarding services
• Strategic consulting

Such services may be available as separate paid engagements. 

5. Reporting an Issue

If you experience a problem with a purchased product, you must contact our support team and provide detailed information about the issue. 

After receiving your request: 

1. Our team will review the issue.
2. We will respond within 24 to 60 business hours.
3. We may request additional information, screenshots, recordings, or account access where necessary.
4. If required, we may schedule a call or meeting to better understand your requirements and investigate the issue.
5. We will make reasonable efforts to diagnose and resolve the issue.

Our primary goal is to resolve the problem before considering any refund request. 

6. Refund Policy

Due to the digital nature of our products, refunds are not automatically granted. 

However, customer satisfaction is important to us, and we will review refund requests on a case-by-case basis. 

Refund Eligibility

A refund may be considered only when: 

• A genuine product-related issue exists.
• The issue has been reported to our support team.
• We have been given a reasonable opportunity to investigate and resolve the issue.
• The issue cannot be resolved through troubleshooting, configuration assistance, bug fixes, updates, or reasonable support efforts.

If we resolve the issue, the purchase will remain non-refundable. 

If we determine that we cannot provide a workable solution for the reported issue, we may approve a refund in accordance with applicable HubSpot Marketplace policies. 

Non-Refundable Situations

Refunds will generally not be granted for: 

• Change of mind after purchase.
• Accidental purchases.
• Customer preference changes.
• Lack of product usage.
• Failure to review product requirements before purchase.
• Requests for functionality not included in the product listing.
• Requests for custom features.
• Third-party software conflicts outside the scope of the product.
• Customer implementation errors.
• Delays caused by missing information or a lack of cooperation during troubleshooting.
• Services already delivered.
• Completed customisation or development work.

7. Refund Processing

If a refund request is approved, Code Accelerator Marketplace will initiate the refund process through the applicable marketplace or payment provider. 

Refund Settlement

Approved refunds can only be processed after the original payment has been successfully received and settled through the payment provider or marketplace platform. 

Processing Time

Once a refund has been approved and initiated: 

• Processing times may vary depending on the payment method used.
• Processing times may vary based on the customer's bank, card provider, payment processor, or financial institution.
• HubSpot Marketplace and third-party payment providers may have their own refund processing procedures and timelines.

Customers will be notified once the refund request has been submitted. 

Third-Party Processing Delays

Code Accelerator Marketplace is not responsible for delays caused by: 

• HubSpot Marketplace
• Payment processors
• Banks
• Credit card providers
• Financial institutions
• Currency conversion services

A refund is considered completed once it has been successfully submitted and confirmed through the applicable payment provider. 

8. Module Customisations

Marketplace products are sold as described in their respective product listings. 

If you require additional functionality, enhancements, or modifications outside the original product scope, we offer module customisation services. 

Module Customisation Pricing

Module customisation services start at: 

$45 USD per customisation request 

Pricing may vary based on: 

• Complexity
• Development effort
• Technical requirements
• Scope of requested changes

A quote will be provided before work begins. 

9. Theme Customisations

Theme customisation requests are reviewed individually. 

Because every project has different requirements, pricing for theme customisations is not fixed. 

Customers interested in theme modifications should contact our sales team to discuss: 

• Design changes
• Additional templates
• New modules
• Custom functionality
• Integrations
• Website enhancements

Following the discussion, we will provide a custom estimate based on the project scope. 

10. Custom Development Services

Any work beyond the original marketplace product scope is considered custom development. 

Examples include: 

• Custom modules
• Custom templates
• Theme enhancements
• API integrations
• CRM integrations
• Advanced functionality
• Website implementation services

Custom development services are billed separately from marketplace purchases. 

Payment Terms for Custom Work

Unless otherwise agreed in writing: 

• Work begins only after payment approval.
• Scope changes may result in additional charges.
• Delivery timelines are estimates.
• Completed custom development work is non-refundable.

11. Product Updates

We may periodically release: 

• Bug fixes
• Security updates
• Compatibility updates
• Product improvements

While we strive to maintain our products, future updates are provided at our discretion unless explicitly stated otherwise in the product listing. 

12. Limitation of Liability

To the maximum extent permitted by law, Market Webforge shall not be liable for any indirect, incidental, special, consequential, or business-related damages arising from the use or inability to use our products. 

Customers are responsible for evaluating whether a product meets their business requirements before purchase. 

13. Policy Changes

We reserve the right to update or modify this policy at any time. 

Changes become effective immediately upon publication on this website. 

Continued use of our products after updates are posted constitutes acceptance of the revised policy. 

14. Contact Information

For support requests, customisation inquiries, billing questions, or refund requests, please contact: 

Code Accelerator Marketplace 
Email: support@thecodeaccelerator.com 
Website: https://marketplace.thecodeaccelerator.com/ 

Support inquiries are typically reviewed within 24 to 60 business hours.