Refund Policy

This Refund Policy outlines the terms and conditions for requesting refunds on products and services purchased through the CA Asset Marketplace ("Marketplace") operated by Code Accelerator Private Limited ("we," "us," or "our").

By making a purchase on the Marketplace, you agree to the terms of this Refund Policy.

Digital Products (Modules, Themes & Templates)

All products sold on the Marketplace are digital goods delivered electronically. Due to the nature of digital products, we maintain the following refund guidelines.

Eligible for Refund

You may request a refund within 14 days of purchase if the product does not function as described on its listing page, the product contains a critical defect or bug that prevents it from being used for its intended purpose and our team is unable to resolve the issue within a reasonable timeframe, or you were charged incorrectly (duplicate payment, wrong amount, or unauthorized transaction).

Not Eligible for Refund

Refunds will not be issued if more than 14 days have passed since the date of purchase, if you have downloaded, installed, or deployed the product in a live HubSpot portal (unless the product is defective as described above), if you simply changed your mind or no longer need the product, if the product does not meet expectations that were not part of the advertised features or description, if the issue is caused by third-party customizations, incompatible environments, or modifications made by you or your team, or if the product is a free download.

Custom Development & Services

For custom HubSpot development, CRM implementation, or consulting services purchased through the Marketplace or initiated via the Marketplace, refund terms are governed by the specific scope of work (SOW) or service agreement provided at the time of engagement. If no separate agreement exists, the following applies.

Work that has not yet commenced is eligible for a full refund. Work that is partially completed may be eligible for a partial refund proportional to the work not yet delivered, at our discretion. Completed and delivered work is not eligible for a refund.

How to Request a Refund

To request a refund, contact our support team with the following details: your full name and email address used at the time of purchase, the order or transaction ID, the name of the product or service, and a clear description of the issue or reason for the refund request.

Contact: Email: support@thecodeaccelerator.com

We will acknowledge your request within 2 business days and aim to resolve all refund requests within 7 business days of receiving the required information.

Refund Processing

Approved refunds will be credited back to the original payment method. Processing times may vary depending on your payment provider but typically take 5 to 10 business days after approval. Any applicable payment gateway or processing fees that are non-recoverable may be deducted from the refund amount.

Product Support Before Refund

Before issuing a refund for a product defect or compatibility issue, our team may offer technical support to resolve the problem. In many cases, issues can be fixed with a configuration adjustment or a patch update. We encourage you to work with our support team before requesting a refund, as we are committed to ensuring every product works as intended.

Exchanges

We do not offer direct exchanges. If you purchased the wrong product, you may request a refund (subject to eligibility above) and purchase the correct product separately.

Chargebacks

We request that you contact us directly before initiating a chargeback or dispute with your bank or payment provider. Filing a chargeback without first attempting to resolve the issue with us may result in suspension of your Marketplace account and access to previously purchased products.

Free Products

Products listed at no charge on the Marketplace are provided "as is" without warranty. No refunds apply to free downloads.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be reflected by updating the "Last Updated" date at the top of this page. Continued use of the Marketplace after changes are posted constitutes acceptance of the revised policy. The refund terms applicable to your purchase are those in effect at the time of your transaction.

Contact Us

If you have any questions about this Refund Policy, please reach out to us at:

Code Accelerator Private Limited, Jaipur, Rajasthan, India. Email: shubham@thecodeaccelerator.com Website: thecodeaccelerator.com